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If you see an outstanding payment on your account, that could mean a transaction from your payment method was unsuccessful. This can happen when:

• You have selected a digital wallet (Refer to NOTE below) before you ride

• You were charged a cancellation fee on your cash payment trip

• A payment method has insufficient funds

• A technical issue caused a transaction to fail

When an outstanding payment occurs because of your transaction unsuccessful, you may not be able to request the next ride.

TO CLEAR AN OUTSTANDING PAYMENT:

1. Open the Uber app.
2. Before requesting a ride, the app will prompt you to choose a payment method for the charge.
3. Follow the prompts to clear the balance by adding your credit card or debit card on your account in advance. Cash payment is not acceptable to clear your outstanding balance.

NOTE:

• If you have an outstanding payment on your cash payment trip, please follow the steps above to clear it.
• Digital wallet (Apple Pay, Google Pay, au WALLET, Merpay, etc.) is not acceptable to clear outstanding balance.
• If your digital payment method is declined, you’ll need to update it or select a different payment method. Visit Add or update a payment method to update your payment method.

If you’ve tried clearing the outstanding balance and are still unable to do so, fill out the form on the article below.