Concerns about Deaf/HOH Drivers

We’re always working to make the Uber experience as accessible as possible for riders and drivers.

Contacting the driver

The ability to call a deaf or hard of hearing driver is turned off for riders. Instead, you will be directed to text the driver if they need to communicate with you. You can text your driver ahead of their arrival to let them know exactly where you’re standing.

Communication with the driver while on a trip

To help you better communicate with a driver who is deaf or hard of hearing, you’ll now see a special card in the Uber feed where you can learn to sign basic phrases in American Sign Language (ASL). Once you tap it, you can select basics like “Hello”, “Thank you”, or how to spell out the driver’s name.

Eligibility requirements

Driving with Uber requires:

  • A background check
  • A valid driver’s license
  • A clear driving record

We work to ensure the Uber app is accessible for riders and drivers.


Once a driver accepts a ride, riders will be prompted to enter their destination in advance. The app will provide the driver with turn-by-turn directions.

If you need to make an update to your destination or add a stop, please update your trip within your app.