Niliacha simu yangu kwenye gari

Are you unable to sign into your account?

If you’re unable to verify your phone number or sign into your account, follow the link below and choose Chat with us.

You’ll be asked to verify details on your account before being connected to a member of our team. This information is required to ensure the security of your account.

After your account has been located and verified, you’ll be directed to our Lost Items Team who can assist in getting you connected with your driver.

Did you request the trip on your account?

Things to note when chatting with us:

  • By giving us permission to share your number, you understand that Uber will share this phone number with your driver for this trip and the driver may contact you directly using this phone number. Uber is not responsible for the driver’s use of the phone number you have agreed to share.

  • To pay the driver for their time and effort returning your phone, your account may be charged a return fee (amount varies by location) once your phone is returned.

Did someone else request the trip?

If you left your phone in a vehicle on a trip that someone else requested, the person who requested the trip must report the lost item in their own Uber app:

  1. Tap the menu icon to open the main menu.
  2. Select “Your Trips” and then the trip on which you lost your phone.
  3. Tap “Find lost item” and then “Contact driver about a lost item.”
  4. The person who requested the trip can enter their phone number to call the driver and coordinate the return of your phone.
  5. If they can’t contact the driver, go back to the “Find lost item” page and select “I couldn’t reach my driver about a lost item.” They can fill out the form and we’ll be in touch to help.

While we do sincerely hope you get your item back soon, neither Uber nor drivers are responsible for any items left in a vehicle after a trip ends. We’re here to help, but cannot guarantee that a driver has your item or can deliver it to you since they are independent contractors.