What happens if I cancel a trip?
When you cancel a trip in the app, a cancellation fee may apply if the Driver has accepted your request. Cancellation fees vary by city and may increase depending on demand at that time.
How do I see if I have been charged for a cancellation fee?
If a cancellation fee is charged, it will appear on your receipt. Otherwise, the trip value will appear as “0”.
Why was I charged before making the trip?
When you request a ride on the Uber app, you may receive a temporary charge to your credit card.
This charge, called authorization, serves to confirm that the card is active and valid, but it is automatically canceled a few minutes after being charged.
If you received this type of charge, please check the page below for more information:
If you have a different problem, please visit the link below that is closest to your case:
Can we help with anything else?
Tovuti hii hutumia vidakuzi vya washirika wengine kukupa matangazo yanayofaa na kukupa mapendeleo kwa kukumbuka mahali ulipo. Unaweza kujiondoa kwenye vidakuzi hivi kwa kuchagua kitufe cha "Jiondoe" hapa chini. Ikiwa una akaunti ya Uber, unaweza kujiondoa kwenye "mauzo" au "kushiriki" data yako hapa.