Kupinga ada ya kughairi

If you think your cancellation fee should not be charged, please contact us from your app by following steps:

Tap the account icon on the top right corner, then select ‘Help’.
Scroll down and tap ‘Trip Issues and Refunds’
Select a past trip which a cancellation fee was charged
Follow the app’s instructions
Select a reason for the cancellation fee refund and submit

NOTE: Cancellation fee will be shown in your trip history if charged.

You can also contact us from the following links:

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