If you never received your order but were charged for it, click on the link below and we'll look into this for you.
If you're concerned about a refund that hasn't gone through to your account, it could be due to the following reasons:
Authorization holds: Like many companies, we use temporary charges to check if payment methods are valid. This is standard for all new payment methods or when they have not been used for a while.
Uber refunds this charge as soon as your order is complete, but it can take up to 10 business days for an authorization hold to drop. Unfortunately, Uber isn't able to speed up the voiding of the authorization hold. It's best to get in touch with your bank directly if you experience any issues.
A refund is issued but hasn't been received: Please note that whenever a refund is issued for your order, it may take about 7 - 10 days to be reflected in your bank account.
A refund has been issued but hasn't been received post 10 days: If the refund has been provided, however, the amount hasn't hit your account within 10 business days, please contact your respective bank to track the status of the refund.
The time taken for the refund to be processed depends on your bank's policy, so if you would like to enquire about a specific transaction on your statement, please contact your bank directly.
Thank you for your patience.