How do I transfer money into or out of my Uber Pro Card account?
You can make a SPEI transfer using the recipient account’s CLABE or your own account to transfer your money electronically.
You can deposit and withdraw cash from your account at Chedraui stores with a minimum purchase.
You can withdraw money at any ATM in Mexico by paying the fee charged by each ATM (usually between 20 MXN and 40 MXN).
Minimum purchases and fees may vary by provider.
I’m having trouble transferring money into or out of my account
Verify that you are entering the data and CLABE of the transfer correctly. You can check the CLABE to deposit to your account in the ‘Account’ section and then press ‘deposit to my account’. You may see a delay in transfers from 6:00 p.m. to 6:30 p.m.
I don’t see a recent transfer in the transaction summary in the Uber Pro Card app
In the transaction summary you can see the transactions made with your debit account in the last 90 days. If you don’t see a transaction, make sure you have the most recent version of the app, that you have a stable internet connection, and that the transaction is dated no more than 90 days ago.
What are the limits for using my account?
Account usage limits vary depending on your account type. If you have a Basic Account, you can receive up to 3,000 UDIS (24,712 MXN) in monthly cash or wire deposits, including your automatic earnings received from Uber. Once you’ve reached the limit, you won’t be able to continue receiving your automatic earnings until you upgrade your account to an Advanced Account in the Uber Pro Card app. If you have an Advanced Account, you can receive up to 30,000 UDIS (247,124 MXN) in monthly cash or wire deposits, including your automatic earnings received from Uber. See details in the Uber Pro Card app.
How can I deposit and withdraw cash?
You can withdraw and deposit cash to your account from any Chedraui store, in some stores you will be asked to make a minimum purchase of 10 MXN. You can also withdraw cash at any ATM in Mexico. Each ATM charges a withdrawal fee that varies between 20 MXN and 40 MXN.
There was a fraudulent transfer outside my account
If you suspect a fraudulent transfer, it is important that you take two urgent security measures:
Once you have taken these steps, contact us so we can guide you through the process of filing a fraud investigation. These investigations can take up to 45 days to resolve. If you have additional questions, you can contact Uber Pro Card customer service at 55-9453-0330 by WhatsApp or call.
*Amount corresponding to the UDI exchange rate of 08/17/2024.
BKAYA S.A.P.I. de C.V. is a company not regulated by the Mexican financial sector authorities, focused on technological development. Consubanco S.A. Institución de Banca Múltiple (Consubanco) is a company authorized by the National Banking and Securities Commission to be established and operate as a Multiple Banking Financial Institution, focused on offering banking and financial services. Savings accounts and deposits are operated exclusively by Consubanco.