Uber Direct gives businesses access to Uber’s network for requesting deliveries.
To get started with Uber Direct, fill out the form at the link below.
Once you’re signed up, you and people you add to the account can request package deliveries at direct.uber.com.
To request a package delivery:
After selecting “Request now”, an available delivery person can accept the request.
If your delivery contains a prescription or other health-related item, please don’t include information about the package contents or any personal information about the recipient in the pickup or dropoff notes or item description.
Packages must follow the criteria below to be eligible for delivery on the platform:
Prohibited items may differ depending on your specific contract. Please use your contract as the source of truth for what items are prohibited.
The delivery person may cancel the trip at any time, including if the package contains prohibited items or doesn’t follow the guidelines above.
To cancel an ongoing package delivery:
To give someone access to arrange deliveries:
Anyone you invite can then sign in to direct.uber.com using their Uber account to arrange deliveries.
When creating a delivery, you’ll see a checkbox indicating that the delivery person should return the package if the recipient is unavailable.
If you leave that option checked, the delivery person is prompted to return the package to the pickup location if:
Your account will be charged for the return.
If you uncheck the return option, the delivery person may leave the item near the dropoff location if the recipient is unavailable to retrieve it.
We recommend adding detailed dropoff notes to the delivery request to help avoid any dropoff issues.
To view past deliveries:
Administrators can also download an activity report, which will include all requests made on the account.