Where do I upload the required documents for manual fraud review?
You can upload the required documents directly from your admin dashboard when prompted. Navigate to the verification section and follow the on-screen instructions to complete the submission process.
How do I check the status of my document submission or confirm if all the documents have been successfully uploaded?
Log in to your admin dashboard and go to the account verification section. There, you can check the status of your submission and see if any additional actions are required.
Can I submit my documents via email instead of the admin dashboard?
We encourage you to use the document upload portal in the admin dashboard, as it is designed to support a secure and efficient platform for transmitting sensitive information. The portal ensures proper tracking, minimizes security risks, and fast-tracks processing.
What if I can’t provide one of the required documents?
If you’re unable to provide any of the required documents, please provide the document closest to the description. Also, as part of the document upload process, you can add notes to provide any relevant context or clarifications. If there are special circumstances regarding your verification, we encourage you to include them in the notes section to help streamline the review.
Can I provide additional details about my documents?
Yes, you can add notes when submitting documents to provide relevant context or clarifications. This helps expedite the review process and reduces the chance of resubmission requests.
Can I edit or update my documents after submission?
Once documents are submitted, you cannot make changes directly.
If updates are needed, wait for the review outcome and resubmit after the review is complete. If urgent changes are needed, contact support for assistance.
I received an error while uploading the documents. How do I fix it?
Ensure your file meets Basic Document Requirements.
If the issue persists, try using a different browser, clearing your cache, or restarting your internet connection.
I uploaded documents but haven’t received confirmation. How do I know if they were received?
You can check the status of your submission in the admin dashboard. If your documents were successfully uploaded, they should be marked as “Pending Review.”
If you do not see a confirmation or status update within 24 hours, check your email and dashboard for any notifications. If necessary, contact support.
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