This section provides important information regarding the One Phone Policy for couriers in the Netherlands. The policy is strictly enforced to ensure the security of your account and the integrity of the Uber Eats platform.
What is the One Phone Policy?
The One Device Policy requires couriers to use only one mobile phone per day while they are active and delivering.
What if the Uber Eats app drains my battery?
In case of low batteries, you should rely on a powerbank instead of using another phone.
What should I do if my phone is broken, lost, or I need to switch devices permanently?
If your device is broken or lost and you need to switch to a new, permanent device, you should reach out to your courier coordinator on Discord.
However, it should be noted that changing devices should not happen often and might lead to a review of your account, and ultimately to the termination of your assignment.
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