- Your overall driver rating is based on the average of your most recent 500 trips
- A single trip rating has a minor effect on your overall rating
- If a rider rates you poorly due to factors beyond your control, such as pricing or the number of pickups, it won’t count against your overall rating
Boosting your rating: Tips from top drivers
To consistently earn 5-star ratings, follow these driver tips:
- Keep vehicles clean, well-maintained, and scent-free
- Ask riders about a preferred route to a destination
- Keep the conversation polite, professional, and respectful
- Dress professionally
- Open vehicle doors for riders
- Consider providing extras like bottled water, snacks, gum, mints, and cell phone chargers
- Help with luggage and bags when it’s safe to do so
Feedback for improvement
Every week, you’ll receive a review with ratings and comments from riders. Use this feedback to understand the experience you’re providing and where you can improve.