Accurate road information is essential for drivers to complete trips efficiently and avoid unnecessary detours. Whether a road is permanently closed, temporarily inaccessible, requires special access, or undrivable, reporting these issues will help ensure that our maps reflect the most current road conditions.
How to report road closures
- Go to the Map Problem Reporting tool.
- Use the Map Reporting Tool to mark the location or enter the address.
- Select the appropriate issue type (e.g., road closed permanently, temporary closure, requires special access).
- Add detailed notes, including the cause of the closure or restriction.
- Attach photos of the road, signage, or gate (optional but helpful).
- Submit your report.
Road closed permanently
If a road is permanently closed, but still appears open, on the map, it can lead to navigation errors and wasted time. Common reasons include:
- Re-zoning
- Demolition
- Conversion to pedestrian-only areas
What to include when reporting:
- Name and location of the road.
- Reason for the permanent closure (e.g., official signage, visible changes like road removal).
- Photos showing the closure or confirming the road no longer exists. For example, a street that was permanently converted to a walking path or green space is still showing as drivable on the map.
Road closed temporarily
Temporary road closures—such as those caused by construction, parades, or local events—can confuse drivers if they’re not reflected on the map. Reporting these closures ensures drivers are routed efficiently.
What to include when reporting:
- Name and location of the road.
- Reason for the closure (e.g., construction, community event).
- Estimated duration of the closure (if known).
- Photos showing signs, barriers, or other evidence of the temporary closure. For example, a major street is closed for a city marathon, but the map is continuing to route drivers through it.
Road requires special access
Some roads may require special access that Uber Maps does not currently reflect. These can include gated communities, roads with attendants, or areas requiring entry codes.
What to include when reporting:
- Name and location of the road.
- Type of access required (e.g., code, gate attendant, restricted hours).
- Photos of the access point, signage, or instructions.
- Additional details such as entry procedures (if available).
For example, a delivery address requires an entry code for a gated road, but this restriction is not showing on the map.
Unable to Drive on Road
Some roads may appear accessible on the map, but are not drivable for reasons such as being restricted to pedestrians, blocked by barriers, or unsafe for vehicles. These issues can cause significant delays and confusion.
What to include when reporting:
- Name and location of the road.
- Details about why the road is undrivable (e.g., pedestrian-only, blocked by barriers).
- Photos showing the road and the restriction (e.g., “No vehicles allowed” signs). For example, a road leading to a delivery location is marked as open, but has a locked gate preventing access.