Check an unknown charge that is shown as 'pending'

At times you will see PENDING charges on your bank statement.

Like many companies, we use temporary charges to check if payment methods are valid. This is standard for all new payment methods or when they have not been used for a while.

Uber refunds this charge as soon as your trip is complete, or removes it from the total cost of your fare.

Some banks take a few days to process this refund. If you would like more information on processing times, please contact your bank.

If your unknown charge does not display as pending please click here to find out more.