General Information on Rail in the UK

Can I change my ticket?

It is not possible to make direct changes to a UK Rail ticket.

What travel classes are available?

Within the UK rail system, first class and second class seating are available. First class compartments are more spacious and generally quieter. Not all UK rail companies offer first class seating, but you can find out which ones do here.

Age of travellers

• Infant: under 5 years old, up to two infants can travel free of charge with each fare paying passenger.
• Child: 5-15 years old, a 50% discount is automatically applied to the ticket price. It is a good idea to carry proof of the child’s age when travelling, just in case.
• Adult: over 16 years old.

Accessibility and assistance

Assistance is readily available at stations around the UK. Passengers will need to contact the specific train company that they are travelling with in advance of their journey in order to make the necessary arrangements. The contact details for the UK rail operators can be found here.

Discount cards

All major UK railcards are supported and can be selected during the booking steps. If only one passenger in a group has a railcard, please make sure that you book the tickets separately.