I can't request a ride

There can be several reasons why you’re unable to request a ride. Below are some common issues and how to resolve them.

You may owe us an outstanding payment. Follow the prompts in the app to clear an outstanding payment. See this article for detailed instructions.

Follow the prompts in the app to update your payment method or see this article.

After entering your pickup and dropoff locations, the app will tell you if Uber isn’t available in your area.

Please wait a few minutes and try requesting a ride again.

Check for verification messages from Uber. If you don’t have any, you may need to update your account settings.

If you still can’t request a ride, fill out the form below and we’ll be in touch to help.