Uber Taxi Reserve

What is Uber Taxi Reserve?

Uber Taxi Reserve allows you to reserve a taxi in advance within designated service areas.

What areas support Uber Taxi Reserve?

• Please check here for more information on the applicable area.

Notes on Pick-up and Drop-off Locations

• It is possible to set certain airports as your pick-up/ drop-off location.
• Supported Airports: Narita International Airport , Haneda Airport , Osaka International Airport(Itami Airport) , Fukuoka Airport , Kansai International Airport, Naha Airport , Kobe Airport .

How are fares calculated for Uber Taxi Reserve?

According to the Uber Taxi / Uber Premium Reserve Terms and Conditions, fares for Uber Taxi Reserve are as follows:

Fare: * Metered fare (Including Airport reservation)

Reservation fee: * ¥700

Other additional fees:

• Highway tolls (if used)
• Uber usage charge
• Booking fee

※ If departing from covered cities across 20 prefectures in Japan, an App Usage Charge will be charged in addition to the trip fare. Please refer to this page for details on the App Usage Charge.

When can I reserve with Uber Taxi Reserve?

• You can book a ride from 90 days in advance up to 15 minutes before your desired pickup time.

Payment methods

• Only in-app payment methods are accepted. ※ Apple Pay is not supported.

How do I reserve an Uber Taxi?

Here’s how to reserve an Uber Taxi:

1. Tap the “Reserve” button in the app

2. Tap the “Reserve a ride” button

3. Enter your “Pickup Location” and “Where to?”

4. Select your desired date and time for the reservation, then tap “Next”

5. Select a vehicle, then tap “Reserve Taxi”

After the reservation is complete, we will begin matching you with a driver starting 7 days before your scheduled departure time.

Are there toll charges?

Yes, you will be charged toll fees if toll roads are used, just like with regular Uber Taxi.

When can I cancel?

• You can cancel your reservation up to 1 hour before your scheduled pickup time.

Will I be charged a cancellation fee?

Yes. According to the Uber Taxi / Uber Premium Reserve Terms and Conditions:

If you cancel after receiving the driver’s details and within 60 minutes of the scheduled time, a cancellation fee of ¥1,200 will be charged to you.

I was charged a fee even though I haven’t taken a ride.

You may see a temporary charge (Authorization Hold*) for the ride fare and reservation fee if you selected a credit card or PayPay and were matched with a driver 24 hours before your scheduled departure. This temporary charge may be processed on your selected payment method at that time.

If you aren’t matched with a driver 24 hours before your scheduled departure, the temporary charge will be processed once a driver is found.

*Please refer to the Help Page for more information on an Authorization Hold.