My delivery partner collected extra cash

Please feel free to reach out to us whenever you believe you were charged extra for your cash order.

If your delivery person charged you more because he/she had no change, you have two different options:
1. Accept the difference in Uber Cash, which you can use in future orders or rides;
2. Stay with a pending value in your account that will be charged in future orders or rides.

It is important to remember that there are a few reasons why your cash order ended up being more expensive than the initial estimate:
1. If you had a pending amount from a previous ride or order;
2. If the distance to your address ended up being larger than initially informed;
3. If the promo code you added wasn't valid for cash orders.

If your order was placed more than 10 / 30 days ago, you won't be eligible for this support.

For more issues with your delivery person, please use the article below: