Using passkeys to sign in

Passkeys are designed to replace traditional passwords and can be used to sign into your Uber account. They’re an optional authentication method intended to offer a safe, secure login experience using end-to-end encryption. These benefits include:

Easier access to your account without the need to remember or enter a password.
Enhanced security since passkeys are protected by the authentication methods on your device such as fingerprint, face recognition, device PIN, or physical keys.
Streamlined login with the ability to sync passkeys across devices logged in to the same password manager.
Increased protection against phishing scams and unauthorized access caused by password theft.

Learn more about Passkeys on Android and iOS.

Setting up a passkey

To use passkeys, ensure that your platform and device support this feature, and that you’re using the latest version of the Uber app. If you’re using an:

Apple device, ensure your device’s password sharing setting is turned on before going through the steps below.
Android device, ensure you’re using your intended Google account for seamless syncing across devices. You can learn more about managing passkeys in Chrome here.

While signed in to the Uber app

Go to Account > Manage Uber account > Security > Passkeys.
Select Create a passkey.
Follow the prompt to create a passkey.

Once created, the passkey will be added to the Passkeys section of your Uber app.

While signed out of the Uber app

Ensure your device’s password sharing setting is turned on before going through these steps:

Open your Uber app and go to the signup and login page.
Select the passkey icon (key next to a person).
Proceed with signing up or logging in to the Uber app.
Select Create passkey.
Follow the prompts to create a passkey.

Once created, the passkey will be added to the passkeys section in your device’s account security settings.

Using a passkey

To sign in to your Uber account with a passkey, do one of the following:

Select the passkey icon (key next to a person) in the mobile/email field, select the saved passkey you want to use, and follow the prompts to sign in.
Use a passkey from another device by following the on-screen instructions to display a QR code, then scan it with the mobile device where your passkey is stored.

Removing a passkey

From the Uber app

Go to Account > Manage Uber account > Security > Passkeys.
Under Passkeys, select the bin icon beside the passkey you want to remove.
Select Remove to remove the passkey.

Removing a passkey in the Uber app means the passkey will remain on your device, but you’ll be unable to use the removed passkey to log into your Uber account , Since the passkey remains on your device, you’ll still be prompted with Login with passkeys when signing in to the Uber app until you delete the passkey from your device. To permanently delete a passkey, go through your device settings.

From your device

See below for how to delete passkeys from your device: