The following accessorial policy for carriers applies to non-hazmat loads tendered by the Uber Freight brokerage (see rate con for tendering broker). This does not apply to loads tendered by other affiliated brokerages, including Transplace Stuttgart or Celtic International. If you have any questions about the accessorial policies that apply to your load, please contact inbound support at (844) 822-8237.
Carriers must arrive on time to the stated appointment with a clean, odorless trailer that is compliant with all equipment requirements for the load. It is strongly encouraged to keep your app open at all times during the load, especially prior to arrival and departure at a facility, in order to ensure requests are approved.
Uber Freight has a flat rate system based on USD or CAD currency. These rates are subject to change at Uber Freight’s discretion. Carriers will be notified in the event of changes.
Note: Either detention or layover may be paid for a delay. Carriers are not eligible for both detention and layover at the same stop, covering the same time period.
You should always keep your app running (open and logged in), especially when you’re within 5 miles of the facility. If you’re not using the app, you must notify us when you arrive or depart the facility.
Use the app to notify Uber Freight when you’re at different stages during a load. If the facility tells you the load will not be ready today or is canceled, call Uber Freight immediately at 844-822-8237.
Detention requests must be submitted within 24 hours of delivery. If you’re at a facility and there’s no progress loading/unloading, or you’re given an unreasonable ETA, call Uber Freight at 844-822-8237.
Signed BOLs with in/out times are required for all completed loads. If a facility is unable to sign in/out times on the bills, please write the times in yourself.
You can request detention online or in the Uber Freight app. To learn more, view this tutorial on how to request detention.
Note: The hours eligible for detention payment start at 2 hours after the scheduled appointment time and end at 7 hours after the scheduled appointment time (for a maximum of 5 hours of paid detention). In order to qualify for detention, the carrier must be on time to the scheduled appointment time.
You can request a TONU online or in the Uber Freight app. If those options don’t work, please call Uber Freight at 844-822-8237. NOTE: Please provide accurate details about your loading issue as it will help us solve the issue quickly.
If you arrive at the shipper and are unable to load, report this online, in the Uber Freight app, or by calling us at 844-822-8237. We will work to get you an ETA for loading as soon as possible. If you’re unable to be loaded, you will be released and a truck order not used (TONU) may be issued if all the eligibility requirements are met.
Uber Freight will reimburse for lumpers with a valid lumper receipt. All lumper receipts must be submitted within 24 hours of delivery to qualify for reimbursement. If the rate confirmation notes state that lumper services are not allowed at a facility, the reimbursement request will be denied.
At the receiver, select Request express code on the facilities page in the Uber Freight app and enter the Tax ID and service rate to get an express code. Give the lumper the code, and upload the receipt after final delivery. An updated rate confirmation email will be sent.
You may also request the lumper code via in-app support. In the app, select the support icon in the upper right, then select Get help with this load, and Request a lumper comcheck.