If a rider made a mess in your vehicle that requires significant cleaning and prevents you from taking further trips, please let us know here.
We'll do our best to support you. In some cases, we may be able to charge the rider a flat rate cleaning fee.
Please submit a photo of the mess within 3 business days of the trip. We'll review and provide a cleaning fee if appropriate.
A rider determined to be responsible for a mess will be notified of your claim and charged the cleaning fee. If the information provided is insufficient, or we're not able to match the claim with a rider, we may be unable to charge the rider for the mess.
If a rider damaged your vehicle, please use the link below to report the damage to your vehicle.