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FAQ for large orders with multiple delivery partners

QUESTION: What makes an order large?
Orders classified as "large" require multiple bags or have large packaging sizes. This is determined by the restaurant and typically takes into consideration the bulkiness/physical space items may take. Large orders may require additional delivery partners to complete the delivery.

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QUESTION: How are large orders split?
The restaurant chooses the best way to split a large order. Restaurants usually separate large orders by item type or packaging size.

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QUESTION: How can I track multiple delivery partners for large orders?
Follow these steps to track your delivery partners:
1. In the Uber Eats app, tap the receipt icon on the bottom menu bar
2. Tap your current order
3. Tap "Track" to view the status and route map
4. Review the multiple delivery partners on the bottom of the screen
5. Swipe and tap each delivery partner box to see their estimated time of arrival

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QUESTION: How do I contact a delivery partner?

1. Open the Uber Eats app and tap the receipt icon on the bottom menu bar
2. Tap your current order
3. Tap "Track" to view the status and route map
4. At the top of the screen, tap the phone icon
5. Select the delivery partner you'd like to contact
- Tap the chat icon to message the delivery partner
- Tap the phone icon to call the delivery partner

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QUESTION: How do I add a tip for orders with multiple delivery partners?
Tipping works the same as with one delivery partner. You can add a tip for any of your delivery partners in the Uber Eats app.
NOTE: If you provide a tip upfront, those tips are split evenly amongst the delivery partners.

HOW TO ADD A TIP
1. Open the Uber Eats app and tap the receipt icon on the bottom menu bar
2. Tap "Past Orders" and find the order you'd like to add a tip to
3. Tap "Rate and Tip"
4. Follow the prompts to add a tip
- NOTE: The tipping screen will surface the delivery partners sequentially. You can choose a tip amount for each delivery partner individually.

To change your tip, see the article:
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QUESTION: Part of my order never arrived, what do I do?
Please let us know through the following article: