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I can't complete my subscriptions purchase

You can purchase a pass by tapping the menu in the top left-hand corner of your Uber app or, for an Uber Eats specific benefit, in your Uber Eats app. From here, select 'Pass' tap 'Get a Pass' and complete your purchase.

If that process isn't working, or you're having trouble completing your purchase, please try the troubleshooting steps below:

- Download the latest version of the Uber app
- Make sure you have a strong internet or data connection
- Try using a different payment method

If you're receiving an error message when trying to purchase a pass through your app, you can also try purchasing online.

If you've tried the troubleshooting steps above and are still unable to complete your purchase, please provide more details below.