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My account has an unrecognized charge

If you see an unfamiliar Uber charge on your credit card or bank account, please review with these steps. You can also contact us with the form below.

1. Unrecognised charges can often be tied back to a friend, coworker, or family member who may be using your payment information or a linked account. Please check with your family and friends.

2. Check your order history to locate the charge.

3. An unrecognised charge may also be a small authorisation hold, which is never actually charged to your account, but may appear as 'pending'. All authorisation holds are voided within a few business days, depending on your bank's policy. We issue authorisation holds as a way to better protect against fraud that may result from unauthorised card usage.

If you are still unable to recognise an Uber charge on your account, please share some info here. We're happy to review and make necessary adjustments.

Please only submit this form once. If you have more than one unknown charge, let us know in the comments section.