For more information on Renewable Paths, please refer to the ‘Information provided under the Specified Commercial Transactions Act (Renewable Paths)’ below.
**business operator: **Uber B.V.
The providers of the products available on the “Uber Eats” delivery app and web provided by Uber B.V. or its affiliates or other related companies（”Uber”） may be Restaurant Merchant Partners or (where applicable) Uber Eats Japan LLC (“Eats JP”). This representation sets out matters of common application for Restaurant Merchant Partners; for individual matters, please refer to the page of the respective product provider. For Eats JP, this representation sets out the information that may be required to be displayed, including the address and telephone number of the Eats JP, and if this representation is displayed via a link in the respective shop information, the merchant in that shop may be Eats JP.
**Representative: **Pierre-Dimitri Gore-Coty
**Address: **Mr.Treublaan7,1097 DP Amsterdam, Netherlands
Contact Information about Japanese operations or Eats JP, name of Eats JP representative: Uber Eats Japan, Inc. 1-9-10, Roppongi, Minato-ku, Tokyo, 106-0032, Japan Uber Portier B.V. – Sebastien, Serge Dupont, Officer Performing Duties
**Telephone Number and Contact Information: **Main phone number (General Affairs Department): 03-5405-7618 (office hours: 10:00 to 19:00 daily) (Eats JP phone numbers are also the same)
Please note that if you call the representative phone with an inquiry about an order or service, we may not be able to support you. If you have any inquiries regarding your order or service, please contact us via our customer support below.
**Customer support: **If you have an account, please contact us via the “Uber Eats” app help or web help page.
For planning and marketing-related proposals, please send your proposals via the ‘Proposals for Uber Eats Business Alliance’ link below. The contents of the proposals will be reviewed and examined by the relevant departments, but please note that we cannot necessarily guarantee a reply or a meeting with you. ( Any inquiries regarding recruitment, including those from recruitment agencies, will not be accepted.) For inquiries regarding individual orders, please contact the customer support.
**Sales Price: **Prices displayed on the purchase and payment page of each product or service.
**Non-product costs: **For more information on Uber Eats fees (delivery fees and other fees) other than for products, please see the help page ‘How does the delivery charge work on Uber Eats?’.
Communication fees, internet connection fees and other telecommunication costs for the use of the Uber and Uber Eats apps must be paid by the customer (amounts are as specified by the respective operator).
For more information, please refer to the Terms of Use.
Method and Time of Payment: Immediately after delivery of the goods, the total amount must be paid by the specified payment method. The payment method is the method selected on the purchase and payment page for each product or service.
For more information, please refer to the Terms of Use.
**Time of Provision:
**Estimated delivery times are displayed in the cart and on the order page. *Please note that the time displayed is only the estimated time of delivery and may be different from the actual arrival time. *Re-delivery is not available for completed orders. If you wish to request re-delivery, please place your order again via the app or the web.
Special Provisions concerning Refund and Cancelation:
Orders can be canceled at any time before the products arrive, but the order amount may not be refunded. For more information on cancellation fees, please refer to the help page ‘What is the Uber Eats cancellation policy? ‘.
Once the products have been received, due to the nature of the products and services, returns for the customer’s convenience will not be accepted. If any ordered products are missing or damaged, please contact us on the day of delivery (but in the case of meals, only before opening and within the expiry date in the case of meals). The product and delivery status will be investigated and the refund of the product or other action will be taken in accordance with our policy. Please note that defective or incorrectly ordered products should be kept and destroyed as is.
If you’ve paid through Rakuten Pay, after 31 days have passed from the order date, such payment will not be eligible for a refund.
Please note that refunds may not be accepted if history indicates that multiple fraudulent refund requests have been made. Please ensure that you comply with our Terms of Use, including the Community Guidelines below.
Other Information provided under the Specified Commercial Transactions Act:
Disclaimer: This application contains information on meals, beverages, and other products that Restaurant Partners request to be listed, but each Restaurant Partner is responsible for the offering and delivery of such products, and as stated above, the selling price of the products is indicated in accordance with the Specified Commercial Transactions Act. Each Restaurant Partner is fully responsible for the quality, safety, delivery, and compliance with relevant laws and regulations of the products offered by each Restaurant Partner, and the Company is not responsible for such products.
Use of delivery boxes (lockers): Please do not use delivery boxes (lockers) when receiving or delivering products from Uber Eats. Any problems caused by the use of these boxes will not be covered by our support and response costs. Please use this service under your own responsibility.
For more information, please refer to the Community Guideline.
■ Information provided under the Specified Commercial Transactions Act (Renewable Pass)
**Distributor: **Uber Eats Japan, Inc.
**Representative Member: **Uber Portier B.V. – Sebastien, Serge Dupont, Officer Performing Duties
**Address: **1-9-10, Roppongi, Minato-ku, Tokyo, 106-0032, Japan
**Telephone Number and Contact Information: ** same as in the ‘Information provided under the Specified Commercial Transactions Act’ section above.
**Email address: **uber.japan@uber.com
**Sales Price: **Tax included price displayed on the Renewable Pass purchase and payment page. When you purchase a product or service on Uber Eats with your Renewable Pass, the price of the product or service and any other expenses, less the discount or promotion amount available to you, will be deducted from the redeemed value of your Renewable Pass.
Method and Time of Payment: You will pay the price of a Renewable Pass with credit card payment, in accordance with the regulations of the respective credit card company. For the timing of billing, please refer to Section 2 of Terms and Conditions for Renewable Passes.
**Time of Provision: **You can use the Renewable Pass immediately after the application procedures are completed.
Special Provisions concerning Refund and Cancelation: As a general rule, no cancellations or refunds are possible unless specified otherwise. Renewable Passes are automatically renewed, and if you do not wish to renew, you must request non-renewal at least 48 hours before the next renewal date. For more information, please refer to paragraphs 2 and 3 of the Terms and Conditions for Renewable Passes, as well as the help pages ‘What is Eats Pass?’ and ‘Eats Pass Cancellation and Refund’.
**non-conformity liability: **Please refer to paragraphs 10 of the Terms and Conditions for Renewable Passes.