MOST COMMON PROBLEMS WITH A LEASE PAID IN CASH
1- My Lessor Partner didn't have enough of change
When a User selects the cash payment method, expect the Lessor Partner to have enough change if it is necessary.
In some situations, the Lessor Partner may have already used all available changes on previous leases. If this happens, you can ask the Lessor Partner to use the automatic change tool in their Uber App when the lease ends, so you will receive the change as Uber Cash in your Uber Wallet automatically.
2- The amount charged by the Lessor Partner was greater than the total lease
When you make a lease with cash payment and do not pay the total price, the difference is reflected as a pending amount in your account, which will be charged on your next lease.
This may give the impression that the Lessor Partner of the second lease is charging a higher suggested price amount than he should, but he is only charging the total value of the second lease + the pending amount of the previous lease. Go to the page below to request a fare review if you think a pending charge is incorrect:
If the final price charged of the lease is more than expected due to the route required by the Lessor Partner, you can request a fare review at the following link:
3 - The User paid in cash for a lease that he requested with another payment method
When choosing a digital payment method when requesting a lease, but pay in cash at the end of the lease, it may have been charged twice. In these cases, it is important that you see the lease receipt to confirm that, in addition to the cash payment, a payment was also made with digital payment (credit card, bank account, etc.).
If after checking the above details you still think you have a problem with your cash payment, fill out the following form to verify your case.