Setting up 2FA using authenticator app

The authenticator app adds an extra layer of security for signing in to Uber for Business accounts. It generates a time-sensitive code on your mobile device, working alongside your password to verify your identity. Typically, users only need to verify with two-factor authentication (2FA) once per device.

All authenticator apps are supported, but Duo and Google Authenticator are recommended.

Turn on 2FA using an authenticator app

You can turn on 2FA for your admin account using the instructions below. Enabling this won’t affect the login process for other users in your dashboard:

1. Sign in at account.uber.com or select Account > Manage Uber account in the Uber app
2. Go to the Security tab, then select Authenticator app
3. Follow the steps on the Authentication instructions page to complete setup
4. Open the authenticator app and copy the 6-digit code
5. Enter the 6-digit code and select Next to activate 2FA protection

Turn off 2FA using an authenticator app

1. Sign in at account.uber.com or select Account > Manage Uber account in the Uber app
2. Go to the Security tab
3. Select Authenticator app
4. Select Remove

You can also turn on 2-step verification.

Need help?

Please contact our Support team if you’ve:

• Encountered issues with 2FA
• Have used all of your backup codes
• Lost your backup codes

The information provided about these providers and services does not constitute endorsement or recommendation by Uber. It is your responsibility to review and assess each product’s suitability for your business and Uber assumes no liability of any kind for the services provided by these companies.