مسافروں کو پک کیا جا رہا ہے

Preparing for a great pickup

• Review the pickup location address and check the rider’s icon on the map to see where the rider is waiting.
• Try to approach the pickup location on the same side of the street as the rider to help keep riders stress-free and avoid the need to cross traffic.
• Follow local traffic laws.

Finding your rider

• The rider’s app notifies them when you’re about one minute away.
• Riders can use the Spotlight feature to help you identify them. If used, you’ll receive a notification in your app with the color to look for. The rider will hold up their phone with a screen illuminated in that color.
• If you can’t find each other, use your app to call or message the rider and confirm your location.

Child car seat policy

• Riders are expected to bring their own car seat(s) if traveling with children.
• If a rider does not have a car seat, you may cancel the trip.

When to start the trip

• Wait until the rider is seated in your vehicle before starting the trip.
• Uber recommends that riders request a ride when they are ready to be picked up.

If you can’t locate the rider

1. Wait at the pickup location for at least 5 minutes (2 minutes for UberX Share).
2. If the rider does not arrive, you may cancel the trip. The rider will be charged a cancellation fee, which is paid to you.
3. Let the rider know if their trip is being canceled.

Confirming the rider and destination

• Ask your rider’s name before they enter your vehicle to ensure you have the correct person.
• Confirm the destination and ask if they have a preferred route before starting the trip.