Registering a substitute - UK

Why do you need to register a substitute?

You can register a person, at any time and for any reason, as a substitute to deliver on your behalf. To help ensure the safety and security of the Uber Eats platform and your account, they will need to be fully registered on your account, including completing all checks, before they can do any deliveries for you.

Your substitute will be asked to go through an identity, right to work and criminal record check. This is to verify if they have the legal right to work in the United Kingdom and no unspent criminal convictions. While you are able to appoint anyone to be your substitute, you must ensure that they meet the following conditions outlined below:

• They are at least 18 years of age
• They have the right to work in the UK
• They do not have any unspent criminal convictions
• They have not had their Uber account deactivated in the past
• They have the relevant insurance, where required
• They know how to perform deliveries safely and in accordance with applicable road safety, food safety and health and safety laws

More information is available in the Learning Centre of the Driver App.

If your substitute does not pass these checks before taking their first trip on your account, you may lose access to your account.

What will your substitute need to provide during the registration process?

During the registration process, your substitute will need to provide their:

• Selfie photo
• Identity document: this can be either a passport (from any country), driving licence (only from EU and UK), or EU citizen/identity card. It should show their first name, last name and date of birth
• E-mail address

It is important that the information provided in this step is accurate, complete, and that your substitute has access to the e-mail address provided as it will be used to facilitate the identity, right to work and criminal record checks.

What happens during the Identity and Right to Work check?

Once the information has been provided, you will receive an e-mail and message from Uber Eats providing instructions on what to do next.

You may be sent e-mails containing information and links that you will need to pass on to your substitute. This will enable them to undergo the identity, right to work and criminal record checks with our partners.

• During the identity document check, your substitute will be asked to take a video of the identity document that they initially provided to Uber Eats. This is processed by our third party partner.
• During the right to work and criminal record checks, your substitute will be asked to provide additional information proving that they have the right to work in the UK as a courier, and no unspent criminal convictions. This is processed by our third party partner.

This is relatively quick but should take no longer than a few days depending on how quickly your substitute is able to go through each check. It is important to ensure your substitute engages with the process. If your substitute does not complete and pass these checks before taking their first trip, you may lose access to your account.

What happens after the registration checks are completed?

Uber Eats will receive the results of the checks. If your substitute clears these checks, you will receive a confirmation and no further action is required. Your substitute will be able to start delivering on your account.

If your substitute fails any of these checks, you may lose access to your account.

Data processing

For further information on how Uber processes your data, please refer to our Privacy Notice.

If your substitute would like to delete their data, please reach out to Uber Eats support using the in-app Help Center and we will be happy to take care of that for you.

Registration

You may begin the process to register your substitute through clicking this link or through reaching out to support.

If you encounter any issues during the process please reach out to our support team for help and further information.