Contacting Support

Live Order Support

For quick assistance with order-related concerns, you can use the 24/7 Live Chat feature available on your Uber Eats Orders (UEO) tablet or mobile phone app.

If you’re unable to access the chat, you can reach our phone support through the following numbers:

• Australia 1800 839 157
• New Zealand 0800 398 742

Uber Eats Manager Chat Support

For store management, chargeback concerns, or general support, you can use the 24/7 Live Chat feature, which is available on your Uber Eats Manager dashboard: merchants.ubereats.com/manager

To access chat:

• Log in to your Uber Eats Manager account.
• Click the Chat button in the bottom right-hand corner of the screen.
• Select Chat with us to start a conversation with our support team.

This is the best way to reach our support team for quick assistance with day-to-day operations and general queries.

For other inquiries

If your concern relates to sensitive account information, including but not limited to the examples below, you can reach out to us via email support using the email address below:

• Account deactivation or deletion
• Change of ownership
• Bank account setup or update
• Payment disputes
• Change email address or phone number
• Password or 2FA assistance
• Requesting access

Please reach out to our dedicated email support team.

• Restaurants: Email us at restaurants.anz@uber.com
• Non-Restaurants: Email us at merchants.anz@uber.com