Contact Us by Chat
You can contact us via chat through Uber Eats Manager or UEO. We highly recommend using chat for inquiries regarding live orders. Typical waittime is usually less than 30 seconds.
- How to Use:
- UEM: Tap the chat icon in the bottom right corner of the Uber Eats Manager home screen.
- UEO: Go to help and select Chat
- Support Hours: 9:00 AM - 9:00 PM (Open 365 days a year)
Contact Us by Phone
The following phone number is for restaurants only. Please refrain from disclosing it to customers or third parties.
- If a customer contacts you, please instruct them to contact you via the app’s help page.
- Phone Number: 0800-300-5425
- Hours: 24 hours a day (7 days a week)
Contact Us by Email
For sensitive inquiries (such as passwords, account settings, or contract-related inquiries), please contact us by email. Please note that it may take up to 5 days for a support representative to respond.
- Email Address: r.jp@uber.com
- Hours: 24 hours a day
Email support handles highly confidential inquiries, such as the following:
- Bank Account Related contacts
- Username/Password related contacts
- Change of Ownership
- Contract-related inquiries
- Store Closures