Your rental comes with Basic Insurance as part of the package. As well as third party liability, this insurance also covers damage to the car’s bodywork and theft but excludes damage or loss of keys, tyres, windscreen, glass, or the undercarriage. You will still be responsible for any excess.
To fully understand the specifics of what is covered and the exact amount of excess, it’s recommended to check with the rental agent at the desk or call the number provided in your FAQs.
Excess is the amount determined by the car rental supplier for which you are held liable in case of damage/theft during the rental. When you pick up your car, the car rental company will place a hold for the excess amount on the main driver’s credit card as a deposit in case of damage. The hold will be removed when the car is returned with no new damage, but the amount could take a few days to be available in your account. To find out more information please review your rental terms and conditions and the rental company’s FAQs. You have the option to purchase full protection offered during the booking process in the Uber app. The full protection is offered through RentalCover and can lower your excess to 0€.
You can also purchase the additional protection at the rental counter. Please contact your rental agent provided in your FAQs to get more details.
You can now purchase full protection offered by RentalCover. You can also visit RentalCover to find out more information.
During the booking process, on the ‘Car details’ page, you can purchase the full protection where the amount will vary per supplier, vehicle type, and duration of booking. You can also check the fare breakdown before completing the booking under the ‘Review reservation’ page.
Your confirmation email will include your policy number, FAQs, and steps to download the certificate of insurance. Upon clicking the link provided, you will be required to provide your Uber account’s email address and your insurance policy number.
Depending on your protection, you may be covered for: Theft, bodywork damage, doors, windows, mirrors, wheels and tires. * Roof and underbody damage to the vehicle. * Key loss, replacement or lock out which is often not covered by rental companies. * Accident-related fees that rental companies may charge including administration/processing fees, loss of use fees, towing, relocation and more.
Inclusions and exclusions can vary depending on your protection so please check your wording in your RentalCover Account to find out more. For a broad overview of your inclusions, as well as more information about what to do at the rental desk and how you should proceed in the event of an accident, please read the country-specific Rental Guides.
It’s important that you retrieve your confirmation email from RentalCover and click the link to activate your RentalCover Account. If you can’t find your e-mail from RentalCover, please make sure to check your spam or promotional folders. Once activated you can file claims, view your policy wording, access further support options and easily contact RentalCover.
Please visit rentalcover.com/claim to get started with submitting a claim. For any other questions, you can visit rentalcover.com/help which features RentalCover’s dedicated Help Centre for our customers.
You can also contact the team via support@rentalcover.com for support, or claims@rentalcover.com for claims.
RentalCover Full Protection provides comprehensive protection that is sufficient for standard car rentals with vehicle excess and additional benefits covered. So, you can say ‘no’ to the hard sell for collision damage waivers, or similar excess reduction products at the pick-up desk — you’re already protected! See RentalCover’s coverage comparison for more information.
You can check your rental agreement and also view the RentalCover Full Protection inclusions and exclusions at the point of making your booking. If your rental company requires specific coverage not included in RentalCover Full Protection you may want to purchase additional coverage.
To view your RentalCover Full Protection coverage details:
If you have any questions about your RentalCover Full Protection, please visit the RentalCover Help Centre. If you have questions about your car rental, please contact your rental company for support.
Please note Uber is not an insurance company, insurance intermediary and/or broker. You should contact RentalCover and/or the rental provider to discuss your rental car insurance.
For more FAQs on RentalCover, please see the following document.
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