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WHAT HAPPENS IF I CANCEL A TRIP?

When you cancel a trip in the app, a cancellation fee may apply if the driver has accepted your request. Cancellation fees vary by city and may increase depending on demand at that time.

HOW DO I SEE IF I HAVE BEEN CHARGED FOR A CANCELLATION FEE?

In the app, tap on “Account” and then on “Trips”; In the “Past” option, select the trip; Tap “Receipt”.

If a cancellation fee was charged, it will appear on your receipt. Otherwise, the trip value will appear as “0”.

WHY WAS I CHARGED BEFORE MAKING THE TRIP?

When you request a ride on the Uber app, you may receive a temporary charge to your credit card.

This charge, called authorization, serves to confirm that the card is active and valid, but it is automatically canceled a few minutes after being charged.

If you received this type of charge, please check the page below for more information:

f you have a different problem, please visit the link below that is closest to your case: