Uber for seniors FAQ

What’s an Uber senior account?

An Uber senior account is designed to offer a simpler, more accessible ride experience for older adults. Benefits of Uber for seniors include:

• Simple mode, a streamlined app experience featuring larger text and icons, making it easier to find go-to spots and request rides in fewer steps
• Access to Family profiles where Family organizers can book, manage, and pay for rides on the older adult’s behalf

This experience helps older adults ride confidently while giving family members peace of mind.

How do I set up an Uber senior account?

A Family organizer can invite you to their Family profile and select the Senior option. Once you accept the invite, your account will be automatically set to Simple mode.

What’s Simple mode?

Simple mode is a simplified in-app experience made for users who prefer a simpler way to use Uber. Key features include:

• Larger text and buttons for easier navigation
• Fewer ride options to reduce decision fatigue
• A simplified booking flow focused on clarity and confidence
• Saved places to make getting around easier

Simple mode makes it easier for older adults to book rides independently.

How do I turn on/off Simple mode?

Simple mode is automatically enabled for senior accounts but can be adjusted based on user preference. If you want to turn Simple mode on or off:

• Go to Account located in the bottom right corner
• Select Settings
• Tap Accessibility
• Select Simple mode, then toggle it on or off.

You can switch between Simple and Standard mode at any time.

Can I add an older adult to my Family Profile?

As a Family organizer, you can invite an older adult to join your Family profile. Once they accept the invite:

• You can book and pay for rides on their behalf
• You can help manage their Saved places
• You’ll have access to safety features like live-trip tracking and the ability to contact the driver, making it easier to help coordinate their pickup or drop-off details

Once a senior account is added to your Family profile, the user will automatically have access to Simple mode.