میں اپنے اکاؤنٹ میں سائن ان کرنے سے قاصر ہوں

We understand how frustrating it can be to find an issue with your account. If your profile is deactivated, you can’t request a trip, or you need help with updating your profile, please visit the following pages:

I can’t request a ride

Update my profile

I’m not receiving email, SMS, or push notifications

I cannot use my Rider account because it is deactivated

We understand that not having access to your account can be unexpected. Accounts are restricted when they don’t align with our Terms and Conditions, which are in place to maintain a safe and reliable platform for everyone. For more details, we recommend reviewing our policies.

Below are some common issues:

Check if you have an account to drive or deliver by clicking here. As soon as you access the page and sign in, if the next step prompts you to upload your driver’s license, it confirms that you have an active account.

This generally happens when the user has both accounts. Most of the time, the driving/delivery account is active and updates should be done there to reflect on the Rider’s profile.

I cannot sign in due to an error message

This mostly happens when your login is declined due to outages or some requirements that your device ‌must meet before moving forward. Before trying troubleshooting steps on it, carry out the following check:

Outages: It may be ‌temporary instability. Take some time and try to log in again minutes later.

Troubleshooting: Complete the checklist below to help you log in.

• If you’re encountering issues with two-step verification, follow the basic troubleshooting steps
• Try updating your application to the latest Uber app version;
• Access our page on the web or on another device and try to log in again there;
• Restart your phone to resolve any possible device, system, or connection issues;
• Check if your internet is working as expected (stable WiFi or good mobile signal);
• Verify if the Uber app permissions are allowed in your system configurations;
• Check if there are any pending updates on the operating system (iOS or Android).

If it persists and you understand that your issue isn’t related to the situations above, we kindly ask you to fill out the form below: