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If you didn’t receive your order (because it appears you received someone else’s order), let us know here. We’ll review and determine next steps. Please note that we will not be able to replace the order, but you may be eligible for a refund.

Photos help understand what happened. Please attach a photo of the items you received and/or the receipt of the wrong order (check the delivery bag for a receipt).

On the other hand, if you have a problem with incorrect or missing items, please let us know through the following link: