Viewing claimed vouchers

To view the status of the vouchers for each program:

1. Sign in to vouchers.uber.com.
2. Select the voucher program from the list on the left. The total vouchers claimed and number of rides taken or meals ordered will appear at the top of the program details.

If you’re an Uber Program Administrator on your business account, you can find more specific details about each voucher claimed by downloading an activity report under Activity on the Uber for Business dashboard.

顧客收到和兌換代用券的方式

你在建立代用券推廣活動時，是否有上載顧客姓名和聯絡資料 (電話號碼或電郵)，會決定他們將如何接收及兌換代用券。

如果你已上載顧客資料，Uber 會代你發放代用券。根據你輸入的資料，系統會透過 Uber 或 Uber Eats App 的短訊、電郵和/或推送通知，通知顧客他們已收到代用券。

如果你並未上載顧客資料，你的公司會負責向顧客發放代用券連結 (透過電郵推廣活動、社交媒體文章等) ，與對方分享你建立的代用券計劃資料。顧客可以點按連結查看代用券金額。只需接受代用券，即可將它直接添加至自己的 Uber 或 Uber Eats 帳戶。

無論你有否上載發放對象資料，顧客都必須先領取代用券 (透過 App 或提供的代用券連結)。代用券一經領取，便會儲存在顧客的 Uber 或 Uber Eats 帳戶，並自動套用至合資格的訂單。

顧客可選擇為司機或送餐人員添加貼士，但 Uber Eats 代用券補貼的金額不會超過你建立代用券時設定的貼士百分比上限。以下費用會透過顧客的預設付款方式收取：

• 超出 Uber Eats 代用券補貼金額的貼士。
• 使用行程代用券時任何給予司機的貼士。註：我們即將推出可用於支付貼士的行程代用券。

如需了解行程代用券的更多說明，請向顧客發送乘客體驗指南。此外，發出代用券連結時，請務必遵守 Uber 的品牌指引。

Do customers need the app to use a voucher?

For rides vouchers, your customers need to have the latest version of the Uber app installed on their smartphone to claim the voucher you send.

For Uber Eats vouchers, customers can redeem the vouchers through the Uber app or on ubereats.com.

For vouchers that can be used for other Uber products, customers can redeem the voucher through the Uber or Uber Eats app. Please note, vouchers are currently unavailable for bikes/scooter rides.

If they don’t have an Uber account, they’ll be prompted to create one the first time they open the Uber or Uber Eats app.

What if a customer is having issues redeeming a voucher?

Make sure the trip or meal the customer is trying to request meets the requirements you originally set for the voucher. If the voucher still isn’t working, you can edit the voucher program directly from vouchers.uber.com.

You can not redeem multiple vouchers for 1 campaign. Even if you have multiple voucher codes or invite links, you can use only 1 voucher for the same campaign.

If a customer redeemed a voucher but it didn’t apply to their trip or order, they should contact Support via the Uber or Uber Eats app or on help.uber.com.