Adding a recovery phone number as an MFA method provides an extra layer of security by enabling users to receive one-time passcodes via SMS or text messages.

This feature has been introduced to protect accounts that only have a primary email without a primary phone number. Customers can now safely add a recovery phone to their business administration accounts without having to link those accounts to their personal Uber accounts.

Your phone number is retained only as long as necessary for these purposes. For more details, see our Privacy Policy.

Why add a recovery phone number?

• Enhanced Security: Provides an extra layer of protection for your account.
• User-Friendly: Simple and familiar method for most users and allows easy account recovery

Adding/Updating recovery phone number

1. Go to https://account.uber.com/security
2. Select Recovery phone number
3. Add Recovery Phone Number
4. You will receive a verification code via SMS/ Text Message Enter the code to verify your number

FAQ

Can I add the same mobile number to multiple Uber accounts as a recovery phone number?

No, a mobile number can only be added as a recovery phone number to one account. However, it can be used as a primary number for one account and a recovery phone number for another.

Can I add a recovery phone number to my Uber account if I only have an email address without a primary phone number?

Yes, a recovery phone number can be added to an account even without a primary phone number.

Can I use an international number as my recovery phone number?

Yes, any valid phone number, including international numbers, can be added.

What should I do if I lose access to both my primary and recovery phone numbers?

If you have other authentication factors set up, you could use them to log in. If you’re blocked or lose access to both numbers, please contact Uber Support for assistance with account recovery.

Can I use a landline as my recovery phone number?

Yes, but it’s not recommended, as users will need to choose the ‘Call me with a code’ option to receive the one-time password, which may be less convenient.

Take Action Today

Strengthen your account security by enabling a secondary phone number today. It takes less than a minute to set up and ensures uninterrupted access to your Uber account.

Need Help?

Please contact our Support team if you’ve:

• Encountered issues with MFA
• Have used all of your backup codes
• Lost your backup codes

The information provided about these providers and services does not constitute endorsement or recommendation by Uber. It is your responsibility to review and assess each product’s suitability for your business and Uber assumes no liability of any kind for the services provided by these companies.