“Riders and drivers are expected to be polite towards each other at all times, as per the Uber Community Guidelines.
We understand that you may have some negative experiences with riders. Our rating system is in place to help keep Uber comfortable and safe for everyone.
When rating your trips, enter a rating that reflects your trip experience with the rider. We don’t change rider ratings once they have been entered into the app.
We understand you may have some trip experiences with riders where you want to provide additional feedback.
These links provide more information about reporting issues with verbal altercations, cancellation fees, and cleaning fees:
If you’d like to provide feedback about your rider, select from the options below to help us understand what happened on the trip. We’ll review your comments and get back to you.
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