常见问题
送货派单是什么样的？
如果您收到送货派单，行程邀请卡的卡片顶部会显示“派送 - 包裹”字样，并显示与派单相关的其他信息，包括预计行程时间和行程距离。
如何提供送货服务？
如果您收到并接受送货派单，系统会向您显示取货地点的地址和建议路线，然后您将在取货地点与发件人见面。他们可能会向您提供具体的取货备注，以帮助您更轻松地找到取货地点。
领取货品后，应用会为您提供交货地点相关信息。
如何接受派单
送货前，屏幕上的信息会告知您收到了送货派单，并提供相关信息，例如包裹是普通包裹还是大件包裹，商家是否要求退货等。如果您确定要接受派单，请轻点屏幕接单，即表示您接受了派单。
如何赚取收入？
收到送货派单时，您可以预先查看派送费金额，从而了解接受并完成派送行程后将获得的收入金额。
如果我无法前往取货地点领取货品，该怎么办？
您可以随时在应用中取消行程。如果您或他人受伤，需要紧急援助，请务必首先致电相关机构。
如果我到达取货地点，但发现货品过重，该怎么办？
每个货品包裹可能重达 50 磅；有时，一个订单可能包含多个货品。接受送货派单后，您将在订单信息页面看到看到相关包裹信息（位于预约送货服务的组织机构的备注下方）。您可以出于任何原因取消送货派单，包括您可能无法抬起货品或货品可能无法放进车内。如果您想要了解有关货品的更多详细信息，请联系预约送货服务的组织机构。
如果我到达取货地点但找不到收件人，该怎么办？
请联系取货联系人以了解下一步行动。为此，您可以轻触页面右上角的电话图标。如果您无法联系到任何人，可以取消订单。
如果我在取货地点等候了很长时间，该怎么办？
您可以随时通过应用取消订单。系统提示您选择原因时，请轻触“等候时间过长”。
如果我找不到顾客或交货地点，该怎么办？
顾客希望自行选择见面地点。有些顾客会要求送货上门，其他顾客则希望在外面与您见面或将货品放在门前。 您可以按以下步骤操作：
1. 轻触底部横幅上的箭头，以显示发件人可能提供的派送信息。
2. 如果您无法找到收件人或无法按照交货说明完成派送，可以致电发件人，获取帮助。如果 8 分钟后您仍无法联系到发件人，或者无法按照交货说明完成派送，可以轻触红色三角图标，进入报告问题页面。
3.应用可能会提示您将货品归还给发件人。当您归还货品后，系统在计算行程总额时会在最初的派送费基础上添加退货行程的费用。
WHAT DO I DO WITH AN UNDELIVERABLE ORDER?
If you are unable to complete the delivery after attempting to follow the dropoff instructions and contacting the sender for assistance, you can indicate the reason in the Driver app by tapping on the red triangle and navigating to the screen for reporting an issue. The app may route you back to return the item(s) to the sender. Additional fares for the return trip, outside of the initial delivery, will be added to the total amount you earn for the trip after you return the item(s). You can contact Uber support for help with dropoffs.
WHAT IF THE ORDER IS CANCELED WHILE I'M ON THE WAY?
In rare cases, an order you accept may get canceled by the customer or our support team after you've picked it up. Once canceled, the order will disappear from your app and you may be prompted to return the item(s) to the sender. Cancellations from the store will not negatively impact your account. Additional fares for the return trip, outside of the initial delivery, will be added to the total amount you earn for the trip after you return the item(s).
WHAT IF THE CUSTOMER CALLS AND REQUESTS AN ADDRESS CHANGE?
You can accept or decline the request to deliver to a new location. If you decide to deliver the order to the new address, you can contact Uber support. If you don't want to deliver to the new address, you can cancel the order and you may be prompted to return the item(s) to the sender. Additional fares for the return trip, outside of the initial delivery, will be added to the total amount you earn for the trip after you return the item(s).
NOTE: If you cancel a trip because the item is damaged or lost, you will not be prompted to return the item.
WHAT IF I CAN'T DELIVER AN ORDER?
If there's a problem, like a flat tire, and you can't deliver an order, you can cancel the trip in the app, you may be prompted to return the item(s) to the sender.
Once you've canceled, you can contact Uber support through the app to report the incident to us. If you or someone else has been injured and you need emergency help, please call the authorities first.
WHAT DO I DO IF I DON'T WANT TO RECEIVE ITEM DELIVERY REQUESTS?
If for any reason you no longer wish to deliver items, you can opt out by contacting our support team at help.uber.com or in the Help section of the Driver app and we'll take care of it. Remember, opting into the pilot is optional, and only delivery drivers who have opted into the pilot will receive item delivery requests.
HOW DO I REPORT A LOST & DAMAGED ITEM?
Please contact support so that our agents can coordinate a return trip between you and the original sender of the item.
I HAVE QUESTIONS ABOUT ITEM BARCODE SCANNING AT PICKUP
See the article below.