如果订单中有餐点缺失或订单/餐点有误，我们会代表您向顾客退款。在您的 Uber Eats 优食每周收入明细中，此类退款会被标记为“订单错误调整”。
我们会出于以下原因向顾客退款：
餐点缺失：即顾客未收到某样餐点
餐点有误：即顾客收到的某样餐点和订单上的不一致
订单有误：即顾客收到的订单完全不对或是其他人的订单
如果餐点缺失，我们会按照订餐时该餐点的销售价格（包含税费/增值税）向顾客退款。如果顾客收到的订单完全不对，我们会按照整份订单的销售价格（包含税费/增值税）向顾客退款，同时退回派送费。
所有退款（除派送费外）会直接从餐厅收入中扣除。这些信息将反映在您未来 1 至 2 周内收到的 Uber Eats 优食每周收入明细电子邮件中。
如果您认为 Uber Eats 优食收入明细上的错误订单调整有误，请选择下方的“Uber Eats 优食每周收入明细问题”。
Note that every order error adjustment is evaluated on a case-by-case basis.
Multiple factors are considered and we have measures in place to protect against potentially fraudulent customer or delivery partner reports.
Logging into Restaurant Manager to ensure your menu is current and customizations are correct
Checking off items on a printed receipt to confirm the contents in the bag are accurate
Sealing each bag when an order is complete
Writing the five digit order number on the bag
If there are multiple bags, numbering them (“1 of 2” and then “2 of 2”, etc)
Double-checking during hand-off to ensure every bag gets picked up by the correct delivery partner