Uber Eats 优食管理工具营销工具常见问题

如何开始创建优惠？

登录 Uber Eats 优食管理工具即可开始创建优惠。 若要了解创建和管理优惠的相关步骤，请查看通过 Uber Eats 优食管理工具管理优惠活动这篇文章。

在哪里查看本餐厅的所有优惠活动？

1. 打开 Uber Eats 优食管理工具。
2. 在左侧栏中选择“营销”。
3. 选择“所有推广活动”。在“所有推广活动”视图中，您可以查看过往、当前或未来的优惠活动。

此外，您还可以进行以下操作：

• 编辑或删除已安排的优惠活动
• 复制过往的优惠活动，在未来重复开展

优惠活动对我的平台服务费有何影响？

和其他通过应用所下的订单一样，平台服务费根据优惠前的订单金额计算。贵餐厅无需针对每次优惠活动或优惠兑换向 Uber Eats 优食支付额外费用。餐厅唯一需要承担的额外费用就是餐点的折扣部分。

我可以随时停止优惠活动吗？

您可以随时暂停或取消优惠活动。 若要了解相关操作步骤，请查看通过 Uber Eats 优食管理工具管理优惠活动这篇文章。

Can I see how my restaurant’s promotion applied in a customer’s order?

Yes, you can see this through Uber Eats Manager or in your restaurant’s weekly payment statement by following these steps:

1. Open Uber Eats Manager.
2. From the sidebar, select “Payments”.
3. Choose a past order.
4. Find the row “Special offer”. This shows how the promotion applied for that order.

Can I decide who sees my promotion?

You can decide to make your promotion visible to the following customer types: * All customers in your delivery zone * New customers that haven’t ordered from your restaurant

How is a recommended budget calculated?

The recommended budget is calculated based on your average sales and demand boost expected during a promotion period.

When will my promotion end?

If you set the duration of your promotion to “Ongoing”, your promotion will not end.

If you do NOT set it to “Ongoing”, your promotion will end when: * It reaches your selected end date OR * It hits your selected budget

What does each performance metric mean?

• Redemptions = number of completed orders that had a promo applied to it
• New customer = total number of new customers that redeemed your promo for that campaign
• Amount spent = total amount that you paid for this promo
• Total sales = total gross sales generated during the promo period

Why do the Terms & Conditions appear to multiple users on my account?

Terms & Conditions appear whenever a new user creates their first promotion. If a restaurant account has multiple users associated with it, the Terms & Conditions appear everytime a new user creates their first promo.

Where can I see the Terms & Conditions?

To see the Terms & Conditions, view the article here and select your region from the drop-down.