A few things to note before contacting us
- If your package hasn’t been delivered yet, you can call or message the courier in the app
- Couriers are free to cancel your request for any reason, for example, if your package contains a prohibited item.
- If the person receiving the package isn’t available, your courier should try to contact you in the app and leave your package at the door of your selected destination.
Please note that Uber does not maintain insurance for packages.
If you need to let us know about your courier’s inappropriate behaviour, please contact us using the Safety section linked below.
Report a safety incident
If you had any issues with your Uber Package, please submit the fields below.
Uber Package FAQ