Uber Corporate Vouchers FAQ

What is a voucher from businesses?

Businesses can issue and distribute vouchers, which can be used for trips on the Uber App or Uber Eats delivery orders that meet certain requirements set by the issuing businesses.

How to use vouchers from businesses

To know more about how to use vouchers, please go to the Uber App for further information.

NOTE: Are you an admin or coordinator using Uber for Business? Get help with managing vouchers on the Uber for Business Help Center.

Visit the Uber for Business Help Center

How to redeem and view your vouchers

1. Redeem vouchers:

   a. Sign in to the Uber app or create an account at uber.com

   b. Click the link in your email to claim the voucher

   c. The voucher will automatically be added to your account and will apply to your next qualifying trip or delivery order

Make sure you’re using your personal profile. Vouchers don’t work on a business profile.

1. View vouchers on your Uber App account:

   a. Open your Uber App and tap the menu icon

   b. Tap “Wallet”

   c. Scroll down and tap “Vouchers” to see details of any vouchers on your account

I’m having trouble viewing Uber vouchers on my App, what can I do?

To see Uber vouchers in the Uber app, make sure you have the latest version of the App. Update your App or uninstall then reinstall it from the App Store or Google Play Store. If your App is updated, try force stopping and restarting the App.

Can I use my Uber voucher for Uber Eats delivery orders?

Your voucher may also cover Uber Eats delivery orders if the business allows. The App will tell you whether your voucher can be used only for trips on the Uber App, or if it can be used for both delivery orders and trips on the Uber App.

An Uber voucher isn’t applying to my profile, what can I do?

Uber Voucher cannot be applied to business or family profiles. Check to ensure you are using Uber personal profile on voucher requests.

I have successfully received an Uber voucher but it says “not applicable to this payment method”, what can I do?

To request trips using the Uber voucher, a credit card must be added and selected as a secondary payment method upon checkout. Cash or Uber Cash credits are NOT applicable.

Your secondary payment method will be used in case the cost of the trip exceeds the limit of the voucher allowance. To add a secondary payment method:

• Select “Wallet” from your App menu
• Tap “Add Payment”
• Add a payment method by scanning a card or manually entering card info

Once you’ve added and selected a credit card as a personal payment method, you should be able to request orders using the Uber voucher.

Why does my credit still show that there’s a full trip amount charged even though Uber voucher was applied?

The charge that you’re seeing could be a temporary authorization hold of full trip amount on voucher requests. If your Uber voucher was applied successfully, the auth hold amount will be immediately voided and reflected to your credit card within 5 business days.

I accidently applied my Uber voucher to the wrong trip, what can I do?

Unfortunately, voucher application is irreversible. We’re unable to refund this trip or apply your voucher to a different order. For your future reference, please ensure you toggle off the voucher on an order if you don’t want to use it at that time.

Can I use my Uber vouchers for tips?

Uber vouchers currently don’t cover tips in Taiwan. Tipping, if available, will be charged to your personal payment method.

Where can I see the voucher restrictions and What type of restrictions are there?

To check the restrictions on a voucher:

1. Open the Uber App

2. Select the profile icon and then “Account”

3. Select “Wallet” and scroll down to “Vouchers”

4. Tap the voucher to see restrictions and details

You can also view the voucher details when placing an trip in the app or on https://www.uber.com/tw/zh-tw/.

Restrictions can vary depending on the type of voucher you have. To verify what restrictions your voucher has, see the instructions above.