At Uber, safety is a top priority. We require users of certain products to verify their accounts or identities to enhance user safety and help prevent unauthorized account access.
At times, we may ask you to submit a document or take a selfie even if you already have a verification badge or have already submitted an ID. You can learn more on our Verified Account Badge page.
In some countries, riders provide their ID number or a photo of their identification card. Uber verifies the ID and checks that no other account is associated with that document.
In other countries, riders can take a selfie for account verification. These selfies are kept secure, never shared with your driver, and deleted after a set period.
If we cannot verify your account or identity (including because you fail to submit the required information), you may be unable to use certain Uber features like trip requests, item deliveries, or cash payments.
In some cases, Uber uses third parties for account verification. Those third parties are contractually prohibited from using your information for any purpose other than identity verification. They also can’t retain your documents or information beyond what is necessary to perform their services on Uber’s behalf.
Some Uber services and features require sharing personal data with other users, or at a user’s request. For example, we must share your first name and pickup, dropoff, or delivery locations with drivers or delivery people. We also may confirm with them that you’ve completed an account or identity verification process. Uber does not otherwise share your information with drivers or delivery people.
We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes. For more information, please see the Uber Privacy Notice.
Yes, all drivers and delivery people undergo identity verification, including submitting documents and taking periodic selfies. They must also submit new documents if their verification documents expire.
Uber is committed to keeping your personal data safe. We encrypt and secure all personal data submitted for verification, retaining it only as long as necessary and in accordance with our Privacy Notice and applicable laws.
If you have a problem verifying your identity or think our systems have made a mistake, please contact Uber Support. You can also visit our Can’t request a ride help page if you’re still having difficulty making requests after identity verification.