Authorization holds are a way for us to confirm your funds can go through successfully. These are not payment charges. It occurs when you use a service with a newly registered payment method or a payment method that has not been used for a period of time.
Multiple temporary charges are generated when the invoice amount changes due to out-of-stock or tip payments, etc., even for a single order
Authorization holds are temporary and the pending line transaction on your bank statement will disappear after a few days.
Depending on the timing, it will appear on the bank statement. If it appears at the same time as the actual claim, it may look like a duplicate claim, but a claim marked “pending” or “awaiting approval” is an authorization hold.
It may take up to two months for the refund after the authorization hold is released. Please contact your financial institution for details.
Please use the form below to inquire about authorization hold issues.
Message support is usually responded to within 1-2 days. We sincerely apologize for the inconvenience.
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