Depending on the type of Uber Health or Central ride you arrange, your guest may receive multiple text messages. See the type of messages for each ride option and the information they include below.

By accepting the trip, the rider agrees to Uber’s Terms of Use.

每種行程選項的短信類型

即時（隨叫隨到）行程會觸發以下訊息：

• 時間安排確認
• 司機夥伴已接受並正前往
• 行程取消（如適用）

預約行程將觸發以下訊息：

• 時間安排確認
• 前一天上午9點的提醒（除非您時間安排的行程將在一小時內進行）及行程前30分鐘的提醒
• 司機夥伴已接受並即將抵達
• 行程已取消（如適用）

Flexible rides will trigger the following messages:

• Booking confirmation (with a prompt to request the ride, if same day)
• Reminders with a prompt to request the ride
  • Trips booked for a future day: At 6pm the day before and 3pm the day of the trip.
  • Trips booked for that day: 2 hours after your company booked the trip
• Request confirmation
• Driver accepted and arriving
• Trip canceled (if applicable)

By default, riders will receive text messages in the language your browser is set to. If you edit the language when arranging a ride, that language will be the new default for rider texts.

Information included in each text message type

Scheduling confirmation

Sent as soon as you schedule the ride, it informs the rider:

• Your company has scheduled a ride for them. The text will display the business profile name, which you can edit from Settings.
• The date of the ride. If you scheduled a ride, it will also include the time.

The rider will also receive either:

• A text when the driver is on their way (for immediate and scheduled rides)
• Instructions on how to request the ride when they’re ready (for flexible rides)

The driver and vehicle information won’t be available when setting up the ride because the ride isn’t matched to a driver until just before the trip.

Reminders (flexible rides only)

Reminds the rider at 6pm local time the day before and, if applicable, 3pm the day of, that you’ve arranged a ride for them. The message also gives instructions on how to redeem the ride when they’re ready and tells the rider when the trip request link will expire.

Request confirmation (flexible rides only)

Notifies the rider that their ride has been redeemed and that they’ll soon receive a text with the driver’s first name, vehicle description, license plate, and estimated arrival time.

Driver accepted

Informs the rider of the driver’s first name, vehicle information, license plate, estimated arrival time, and contact information. The text also includes a link to track the driver in real time.

Driver arriving

Notifies the rider that the driver is arriving, and lets them know how to get help if they need it.

行程已取消

告知乘客預約的行程已取消，並引導對方聯絡貴公司以重新預約行程。