Cash Payments on Uber

How do Cash Payments work for Partners?

Offering cash payment options to Riders can lead to:

• Increased opportunities for Drivers.
• More rides requests for your fleet.

When a Driver ends a trip, the Uber App will display the cash amount the Rider needs to pay the Driver directly. This is different from trips paid for with a card, where payments are processed through the App.

Tip: Learn more about cash trips on this page: How to take cash trips.

Managing your Fleet’s cash balance

As a Fleet Partner, understanding cash trips is crucial because:

• They impact your Drivers earnings.
• They can cause negative balances and debts in your fleet account.

Why can cash trips lead to negative balances?

All Uber trip fares, including cash trips, are made up of 3 parts:

1. Driver Earnings: These include the trip fare, surge pricing, cancellation fees, and any tips from Riders.

2. Uber’s Share: This covers the service fee for App usage and the booking fee, which helps cover costs like safety, regulations, operations, and insurance on all trips.

3. Third-Party Payments: Taxes on the fare, along with other Government-related fees, need to be paid to the appropriate tax authorities.

When Riders pay in cash, the Driver instantly receives the fare, including Uber’s share and any third-party fees. Fleet Partners are responsible for settling these amounts with Uber. These fees are detailed in each trip receipt.

Remember: Fleet debts are the Fleet Partner’s responsibility. Clear agreements with Drivers on managing cash are key to smooth operations.

Checking your fleet’s balance

To find out if your Uber Fleet account has a debit:

1. Visit wallet.uber.com.

• A negative balance indicates a debit in your account.

To understand where debts come from:

1. Go to your Supplier Portal.
2. Select the “Payments” tab.
3. Click on “Coordinate with Drivers”.
4. Filter by Driver and tally their earnings and expenses.

Settle Driver debits swiftly to prevent account issues. Each Driver debt reflects on your overall fleet balance. An account in good standing allows for uninterrupted trip completion.

Paying off debts

To keep your Drivers on the road and your account active:

1. Monitor your e-mail notifications

Uber will email you if your fleet’s debt exceeds the allowable limit. The email will include:

• Debt amount.
• Time frame to cover it.
• Payment instructions.

Payments can take up to 72 hours to process. Stay on top of payments to avoid disruptions.

2. Make a payment

If you haven’t received an email but wish to clear a balance:

• Head to wallet.uber.com.
• Click on “Make Payment”.
• Choose the payment amount. You could pay the total debt or the minimum to keep your account active.
• Select your preferred payment method and complete the transaction.

Alternatively, pay through the Driver App:

• Tap the button in the upper left corner.
• View your balance under “Wallet”.
• Proceed with payment.

Note: It’s important to understand and manage your fleet’s cash trip finances effectively to ensure continuous operation and avoid accumulating debt.