常見問題
系統如何顯示送貨預約？
如果你收到送貨預約，行程機會通知的頂部會顯示「送貨 - 包裹」和預約的其他資料，其中包括送貨行程預計所需的時間和距離。
送貨行程如何運作？
如果你收到並接受送貨預約，系統便會顯示取件地點的地址和建議路線。你會在那裡與寄件人會合，對方可能會提供特定取件備註，協助你更容易找到取件地點。
取件後，App 便會提供送貨地點的資料。
如何選擇加入？
送遞貨品前，系統會顯示你收到送貨預約的畫面，並提供送遞資料，例如送遞的是普通包裹還是重型包裹、商店是否要求回程等。如要接受行程，請在畫面中選擇接受，即可加入送遞行程。
如何賺取行程收入？
收到送貨預約後，你可以預先看到行程費用，了解當自己接受並完成送貨後會賺取多少行程收入。
如果我無法前往取件地點取件，該怎麼辦？
你可隨時在 App 中取消行程。如果你或他人受傷而需要緊急協助，請務必先致電有關當局的緊急求助熱線。
如果我抵達取件地點後發現貨品太重，該怎麼辦？
每個包裹的貨品可能重達 50 磅，而且有時候一張訂單可能包括多件貨品。接受送遞預約後，你會在訂單資料畫面上收到有關包裹的資料。這些資料會在預約送貨機構的備註下方顯示。你可基於任何理由取消送遞預約，包括你無法搬運貨品，或貨品無法放入車內等。如你想進一步了解貨品的詳細資料，請與預約服務的機構聯絡。
如果我抵達取件地點後找不到任何人，該怎麼辦？
請聯絡取件聯絡人，查詢下一步如何處理。只要點按畫面右上方的電話圖示，即可聯絡對方。如果你無法聯絡任何人，則可以取消訂單。
如果我已在取件地點等了很久，該怎麼辦？
你可隨時透過 App 取消訂單，你可以在選擇原因時點按「等候時間過長」。
如果我找不到顧客或送貨地點，該怎麼辦？
顧客喜歡自己選擇會合取貨的地點。部分顧客希望你直接把貨品送到門前，部分人則想在外面與你會合取貨或將貨品放在門口。 你可以：
1. 點按底部橫額上的箭咀，打開寄件人提供的送貨資訊。
2. 如果你找不到收件人，或無法完成送貨指示，請致電寄件人查詢。如果你在 8 分鐘後仍無法聯絡寄件人，並且無法完成送貨指示，可以點按紅色三角形前往報告問題畫面。
3.App 可能會提示你將貨品送回給寄件人。除了最初的送遞行程收入外，你亦可以就送回貨品行程獲得額外收入。系統會在你送回貨品後，在總行程收入中計入該費用。
WHAT DO I DO WITH AN UNDELIVERABLE ORDER?
If you are unable to complete the delivery after attempting to follow the dropoff instructions and contacting the sender for assistance, you can indicate the reason in the Driver app by tapping on the red triangle and navigating to the screen for reporting an issue. The app may route you back to return the item(s) to the sender. Additional fares for the return trip, outside of the initial delivery, will be added to the total amount you earn for the trip after you return the item(s). You can contact Uber support for help with dropoffs.
WHAT IF THE ORDER IS CANCELED WHILE I'M ON THE WAY?
In rare cases, an order you accept may get canceled by the customer or our support team after you've picked it up. Once canceled, the order will disappear from your app and you may be prompted to return the item(s) to the sender. Cancellations from the store will not negatively impact your account. Additional fares for the return trip, outside of the initial delivery, will be added to the total amount you earn for the trip after you return the item(s).
WHAT IF THE CUSTOMER CALLS AND REQUESTS AN ADDRESS CHANGE?
You can accept or decline the request to deliver to a new location. If you decide to deliver the order to the new address, you can contact Uber support. If you don't want to deliver to the new address, you can cancel the order and you may be prompted to return the item(s) to the sender. Additional fares for the return trip, outside of the initial delivery, will be added to the total amount you earn for the trip after you return the item(s).
NOTE: If you cancel a trip because the item is damaged or lost, you will not be prompted to return the item.
WHAT IF I CAN'T DELIVER AN ORDER?
If there's a problem, like a flat tire, and you can't deliver an order, you can cancel the trip in the app, you may be prompted to return the item(s) to the sender.
Once you've canceled, you can contact Uber support through the app to report the incident to us. If you or someone else has been injured and you need emergency help, please call the authorities first.
WHAT DO I DO IF I DON'T WANT TO RECEIVE ITEM DELIVERY REQUESTS?
If for any reason you no longer wish to deliver items, you can opt out by contacting our support team at help.uber.com or in the Help section of the Driver app and we'll take care of it. Remember, opting into the pilot is optional, and only delivery drivers who have opted into the pilot will receive item delivery requests.
HOW DO I REPORT A LOST & DAMAGED ITEM?
Please contact support so that our agents can coordinate a return trip between you and the original sender of the item.
I HAVE QUESTIONS ABOUT ITEM BARCODE SCANNING AT PICKUP
See the article below.