You can review your promotion or guarantee payments in the “Miscellaneous or other payments section” in your payment statement. If you opted in to a promotion and didn’t meet the requirements, your pay statement will explain why you weren’t eligible.
How payments work
Promotion and guarantee payments are added 1-2 weeks after the promotion or guarantee ends.
For example, if a guarantee ran from Monday, May 2 until Monday, May 9, any earned guarantee would be processed and paid in your weekly statement on Tuesday, May 17.
We can only confirm whether you’ll get a promotion after the weekly pay period has ended.
Still need help?
If you have questions about or need help with promotion payments or guaranteed gross fares noted on your payment statement, please chat with us below.