If you didn’t request this ride at all, it’s possible that someone you know could have been logged into your account and may have requested a ride on your account without realizing it. Before getting in touch with us, it’s a good idea to check with friends and family who may have access to your Uber account or the payment method.
If you requested a ride but your driver didn’t show up, it may be that another rider accidentally took the ride.
To prevent a similar issue in the future, you can turn on Verify Your Ride in the app to receive a 4-digit PIN that helps your driver confirm you’re in the right car.
如果你已按照上述建議操作，但仍認為系統可能向你收取了其他人的行程費用，請在下方提供行程詳情，我們樂意提供協助：
請注意：我們會審核每份報告，確保申訴有效。